Calibration and Maintenance Support Plans
Wallace Instruments delivers extensive service and calibration support, enhanced by being the only UKAS ISO/IEC 17025 accredited calibration laboratory for automatic benchtop rubber hardness testers in the U.K.
Our highly trained technicians provide comprehensive servicing, calibration and upgrade services worldwide, including on-site visits for even greater convenience. In addition to our own Wallace Instruments range, we can calibrate hardness testers, durometers, digital scales and densimeters from other brands, allowing us to provide you with more comprehensive support.
We offer one- and three-year service contracts, making it even easier to ensure your instruments are performing at their optimum.
As a SafeContractor-accredited company, you can be sure that our team meets recognised standards in health and safety, quality, sustainability and ethics, adding an extra layer of confidence.
Book your service visit
This service is co-ordinated by our Head Office in Dorking, England, for the United Kingdom and Europe, and delivered directly by trained and qualified technicians at Wallace approved agencies worldwide.
Your request will be sent to our UK office.
Service & Support – 1 or 3 year plans
What’s included?
Comprehensive Health Check
A complete inspection of mechanical, electrical and software systems to identify wear, damage or potential issues before they become failures.
Calibration Checks
Verification and adjustment of measurement systems to maintain confidence in your test results and support quality requirements.
Software & Firmware Review
Verification that your instrument is running the latest approved software and firmware versions where applicable.
Performance Verification
Critical functions checked against Wallace specifications to ensure the instrument continues to deliver reliable and repeatable results.
Service Report & Recommendations
Detailed service documentation outlining work completed, instrument condition and any recommendations for future maintenance or repairs.
Technical Support Follow-up
Continued access to Wallace technical support should any questions arise after the service visit.
Why customers choose our support plans
What our customers say
“It was a pleasure welcoming the team back to our site. They are always very helpful and do a great job. Thank you. “
What is SafeContractor?
The SafeContractor scheme, operated by Alcumus, is part of the UK’s Safety Schemes in Procurement (SSIP) and holds UKAS accreditation, ensuring its assessment process is independently verified to national standards.
This means you can be secure in the knowledge that our UK technicians adhere to the highest standards when they visit your site.
View our Certificate
Alcumus SafeContractor is a leading accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors. It is used by thousands of organisations in the UK including SMEs and FTSE 100 companies.
Benefits to our Customers
| Independently Assessed Standards | SafeContractor accreditation demonstrates that Wallace Instruments has been independently assessed against recognised health, safety, and compliance standards. |
| Reduced Risk | Working with an accredited contractor helps minimise project risks through robust safety procedures and effective risk management practices. |
| Reliable & Professional Service | Accreditation reflects a commitment to maintaining high professional standards, giving our customers confidence in the quality and reliability of the service we provide. |
| Peace of Mind | Customers can be assured that Wallace Instruments takes safety, legal compliance, and responsible business practices seriously, helping to build trust and confidence. |
